Technician Utilization

The percentage of available work hours spent on billable service activities.

Technician

Unit: percent

Higher is better

About This Metric

Measures how effectively technician time is being used. Calculated as time spent on completed jobs divided by total available work hours. Higher utilization indicates better scheduling efficiency, but very high rates may indicate burnout risk.

Formula

(Billable Hours / Available Hours) x 100

Code Expression

billableHours / availableHours * 100

Data Sources

diamond-appointments
employeeIddurationstatusdateCompleted
Appointment completion data
diamond-employees
employeeIdisActivetype
Technician roster

Caveats & Limitations

•Optimal range is typically 75-85%
•Excludes travel time and administrative tasks
•Based on standard 8-hour work day assumption

Related Metrics

Jobs Per Day

The average number of service appointments completed per technician per day.

Average Job Duration

The mean time spent on service appointments from arrival to completion.

Revenue Per Technician

The average revenue generated per technician over the selected period.

Calculation Source

Real-time (Cosmos DB)

Climb Analytics